Refund & Cancellation Policy

You may cancel any service at no cost as long as your shipment has not yet been handed to the carrier. Email or call us and we will refund 100% of what you paid.

If we have already packed, crated, palletised or consolidated your merchandise, we refund the freight portion in full and retain the handling and materials already used. We will always show you the breakdown before we process the refund.

Once a shipment has left our facility with the carrier, freight charges are non-refundable because the carrier space has been purchased. If you need the goods returned, we can quote a return shipment as a new order.

If your shipment is lost or damaged in transit, report it to us within 7 days of the delivery date. We will file the claim with the carrier on your behalf. Where the carrier or insurer settles, we pass the settlement on to you in full, and we refund our own service fee if the shipment was never delivered.

Import duties, taxes and customs charges are collected by government authorities at the destination and cannot be refunded by us.

Email sales@cariexglobal.com or call (561) 403-8017 with your name, the date of payment and your tracking or invoice number. We respond within 2 business days.

Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to show the credit.

Merchandise still at our facility can be collected by you at any time during business hours, or returned to a US address at your cost. There is no restocking fee.

Contact us and we will walk you through it.